Frequently Asked Questions

We have compiled a list of questions, with answers, that we hope will clear things up for you and make your visit to Kingston Magic Theatre an extremely enjoyable one.

If we have left anything out or you wish to learn more, please send us an email or call (613) 281-0712

🔷ARRIVING AT THE SHOW
Our presentations are 75-minutes in length and is performed in The Coach House Pub, located in the Donald Gordon Hotel & Conference Centre on the lower level. Once inside the foyer of the DGHCC the easiest way to find the Pub is to follow the signage for the show.

We recommend arriving at least 30 minutes prior to your show time as the showroom will open for general admission seating.

🎫DO I NEED TO BRING A PRINTED TICKET TO GET IN?
No. You can bring either a printed ticket, your email confirmation on your mobile device, or your Picture ID will get you into the show.

🎟ARE TICKETS AVAILABLE AT THE DOOR?
No. All ticket sales are done in advance.

🔷IS THERE ASSIGNED SEATING FOR THE SHOW?
There is no assigned seating for the show, (except for the VIP front row). If you would like a reserved VIP front row seat be sure to book a premium “VIP” front row seat.

⌚️WHAT TIME DOES THE ROOM OPEN?
The showroom will open at 7pm for the 7:30pm show time. ) You will be able to take your seat at this time. There are-only four rows of seats so everyone will have a great view of the magic.

📹IS VIDEO RECORDING ALLOWED?
No, absolutely not. However it is acceptable to snap a digital image of your guest or loved one as they are participating in the show.

🍸COME EARLY FOR DRINKS!
We suggest that you might want to arrive for 7pm select your seat and have a drink at the Bar. There will be a 15 intermission where you will be able to replenish your beverage.

👔👗IS THERE A DRESS POLICY?
Many guests like to dress up for such an event but there is not a specific dress code for the show. Why not make is a special magical evening and dress to impress?

👶👧🧒CAN I BRING CHILDREN TO THE SHOW?
"Astonishment & Wonder!" Has been written and produced for an adult audience. This is an age of majority show and persons under 16 are not permitted. (Children believe in Magic, it's the adults that need to be reminded!)

🚗🚌PARKING OR TRANSPORTATION
The Coach House Pub is located in the Donald Gordon Hotel & Conference Centre at 421 Union St. Kingston, ON K7L 4L6
Complimentary onsite parking during your visit is available.
For questions on directions you can contact the hotel directly at 613-532-2221.

🚧WHAT IS YOUR CANCELLATION POLICY?
Tickets for all shows are non-refundable and are good only for the day and time of the show purchased. However we are happy to change the name on the ticket if you cannot attend so you can put them in another person’s name or resell them. Just call 613-281-0712 and we will make the change. Any changes MUST be made 48 hours prior to the ticket show date.

Thank you so much for your patronage and we look forward to sharing the experience of pure magic with you.

Kingston Magic Theatre ~ Immersive and engaging theatre where there is NO fourth wall!